Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Shipping And Handling

All in stock items will be dispatched the next day and should be received within 7 working days, during very busy periods or if a product is out of stock, despatch may be longer. We will inform you promptly if an item is delayed for any reason. Please note if you pay by cheque, your items will not be dispatched until your cheque has cleared.

Standard UK Delivery - For delivery in the UK and Northern Ireland postage and packing charges are £5.50 for all orders under £50. Orders over £50 are FREE, except certain large items where additional delivery charges are indicated.

If you require a delivery within 48 Hrs within the UK( England, Wales and parts of Scotland, excluding the Highlands and islands) this can be arranged at a further cost of £6.00.

Please be aware you will be responsible for any additional import fees and taxes, which may be occured. If you would like more information or have any queries about our delivery charges please email info@steppingstonesonline.co.uk.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, VAT is added at the rate applicable. Please note there is no VAT charged on children's clothes or books.

Guarantee and Returns Policy

If for any reason you are unhappy with a product, return the item in it's original packaging within 30 days - in perfect condition - and we will refund or replace the item. This does not affect your statutory rights.


There is no need to contact us prior to returning an item, but please ensure that you provide your full name and address in the parcel when you return the item. Please note that you are responsible for any returned goods until they reach our store. We strongly advise that a proof of postage certificate be obtained when returning any part of your order. Free certificates can be obtained from the Post Office.

Please note that postage, packing and insurance are direct costs and cannot be refunded. Please note the cost of posting any returned items is also your responsibility.

Returns or exchanges will be actioned as soon as possible. We guarantee your satisfaction.

All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and where appropriate carry the CE mark.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 029 2049 6915 (International +44 029 2049 6915) or fax us on or write to us at 13 Wellfield Road Roath Cardiff CF24 3NZ United Kingdom

Privacy Policy

Stepping Stones do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

All rights including copyright for this website are owned by Stepping Stones (Enterprises) Ltd. Any use of this website or its contents, including copying or storing it or them in part or in whole, other than for their own personal use is prohibited without the permission of Stepping Stones (Enterprises) Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Liability Disclaimer

Stepping Stones total liability for any claim shall not exceed the price of the goods supplied by Stepping Stones to the customer. Stepping Stones cannot accept liability for a failure to comply with instructions specifically stated on the site or in the product instructions. Your statutory rights are not affected by this statement.

Stepping Stones endeavours to check the accuracy of the information on this site, however Stepping Stones does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. There may also be variations in colours dependent on the settings of individual screens.

Every effort is made to ensure that this website is free from viruses and defects however this cannot be guaranteed. Stepping Stones will not be liable to any person for loss or damage that may arise as a result of failure by you to protect your account. Stepping Stones will not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.