Guarantee and Returns Policy

If for any reason you are unhappy with a product, return the item in it's original packaging within 30 days - in perfect condition - and we will refund or replace the item. This does not affect your statutory rights.

There is no need to contact us prior to returning an item, but please ensure that you provide your full name and address in the parcel when you return the item. Please note that you are responsible for any returned goods until they reach our store. We strongly advise that a proof of postage certificate be obtained when returning any part of your order. Free certificates can be obtained from the Post Office.

Please note that postage, packing and insurance are direct costs and cannot be refunded. Please note the cost of posting any returned items is also your responsibility.

Returns or exchanges will be actioned as soon as possible. We guarantee your satisfaction.

All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and where appropriate carry the CE mark.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 029 2049 6915 (International +44 029 2049 6915) or fax us on or write to us at 13 Wellfield Road Roath Cardiff CF24 3NZ United Kingdom