Stepping Stones are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Stepping Stones
13 Wellfield Road
Roath
Cardiff
CF24 3NZ
United Kingdom
Phone: 029 2049 6915
Email: info@steppingstonesonline.co.uk
VAT 840 8938 01



Stepping Stones is the trading name of Stepping Stones (Enterprises) Ltd. This site is owned and operated by Stepping Stones (Enterprises) Ltd, registered in England and Wales, company number 5210288.

The registered office is 13 Wellfield Road, Roath, Cardiff. CF24 3NZ.

Liability Disclaimer

Stepping Stones's total liability for any claim howsoever shall not exceed the price of the goods supplied by Stepping Stones to the customer. Stepping Stones cannot accept liability for a failure to comply with instructions specifically stated on the site or in the product instructions. Your statutory rights are not affected by this statement.

Stepping Stones endeavours to check the accuracy of the information on this site, however Stepping Stones doe not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.

While every effort has been made to portray items accurately, slight variations amy occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. There may also be variations in colours dependent on the settings of individual screens.

Every effort is made to ensure that this website is free from viruses and defects however this cannot be guaranteed. Stepping Stones will not be liable to any person for los or damage that may arise as a result of failure by you to protect your account. Stepping Stones will not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

All in stock items will be dispatched the next day and should be received within 7 working days, during very busy periods or if a product is out of stock, despatch may be longer. We will inform you promptly if an item is delayed for any reason. Please note if you pay by cheque , your items will not be dispatched until your cheque has cleared.

Standard UK Delivery - For delivery in the UK and Northern Ireland postage and packing charges are £5.50 for all orders under £50. Orders over £50 are FREE, except certain large items where additional delivery charges are indicated.

If you require a delivery within 48 Hrs within the UK ( England, Wales and parts of Scotland, excluding the Highlands and islands) this can be arranged at a further cost of £6.00.

International Postage - For orders outside of the UK and Northern Ireland, including the Channel Islands, Isle of Wight, Isle of Man and the Repuplic of Ireland we make a £6.50 handling charge plus the cost charged to us to mail to each destination. Postage is calculated on the basis of weight and the world zone delivered to. We will confirm the cost of posting by email prior to distribution to you.

Please be aware you will be responsible for any additional import fees and taxes, which may be occured. If you would like more information or have any queries about our delivery charges please email info@steppingstonesonline.co.uk.

All in stock items will be dispatched the next day and should be received within 7 working days, during very busy periods or if a product is out of stock, despatch may be longer. We will inform you promptly if an item is delayed for any reason. Please note if you pay by cheque , your items will not be dispatched until your cheque has cleared.

Standard UK Delivery - For delivery in the UK and Northern Ireland postage and packing charges are £5.50 for all orders under £50. Orders over £50 are FREE, except certain large items where additional delivery charges are indicated.

International Postage - For orders outside of the UK and Northern Ireland, including the Channel Islands, Isle of wight, Isle of Man and the Reuplic of Ireland we make a £6.50 handling charge plus the cost charged to us to mail to each destination. Postage is calculated on the basis of weight and the world zone delivered to. We will confirm the cost of posting by email prior to distribution to you.

Please be aware you will be responsible for any additional import fees and taxes, which may be occured. If you would like more information or have any queries about our delivery charges please email info@steppingstoneonline.co.uk.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK or the European Union, 17.5% VAT is added. Please note there is no VAT charged on Children's clothes or books.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

This means that ordering over our website is secure, indeed more secure than ordering over the phone.

Please click the Protx logo on our homepage for further details on the secure server details. For further verification look for the yellow padlock in the bottom left of your browser as you checkout.

If for any reason you are unhappy with a product, return the item in it's original packaging within 30 days - in perfect conditiion - and we will refund or replace the item. This does not affect your statutory rights.

There is no need to contact us prior to returning an item, but please ensure that you provide your full name and address in the parcel when you return the item. Please note that you are responsible for any returned goods until they reach our store. We strongly advise that a proof of postage certificate be obtained when returning any part of your order. Free certificates can be obtained from the Post Office.

Please note that postage , packing and insurance are direct costs and canot be refunded. Please note the cost of posting any returned items is also your responsibility.

Returns or exchanges will be actioned as soon as possible.We guarantee your satisfaction.

All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and where appropriate carry the CE mark.

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 029 2049 6915 (International +44 029 2049 6915) or fax us on or write to us at 13 Wellfield Road Roath Cardiff CF24 3NZ United Kingdom

Stepping Stones do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

All rights including copyright for this website are owned by Stepping Stones (Enterprises) Ltd. Any use of this website or its contents, including copying or storing it or them in part or in whole, other than for their own personal use is prohibited without the permission of Stepping Stones (Enterprises) Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

If for any reason you are unhappy with a product, return the item in it's original packaging within 30 days - in perfect conditiion - and we will refund or replace the item. This does not affect your statutory rights.

There is no need to contact us prior to returning an item, but please ensure that you provide your full name and address in the parcel when you return the item. Please note that you are responsible for any returned goods until they reach our store. We strongly advise that a proof of postage certificate be obtained when returning any part of your order. Free certificates can be obtained from the Post Office.

Please note that postage , packing and insurance are direct costs and canot be refunded. Please note the cost of posting any returned items is also your responsibility.

Returns or exchanges will be actioned as soon as possible.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Prices are correct at time of publishing and include VAT where applicable. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you.